Return & Refund Policy

Last Updated: April 1, 2025

1. Overview

At Indinext.com, we strive to ensure customer satisfaction. This policy explains the conditions under which returns, refunds, and exchanges are accepted.

2. Return Window

  • You can request a return within 7 days of delivery.
  • Returns requested after 7 days will not be accepted.
  • Items must be unused, undamaged, and in original packaging.
  • Returns for personalized or custom-made items are not accepted.

3. Return Eligibility

To be eligible for a return, items must:
✔ Be in new, unused condition.
✔ Have all original tags, accessories, and packaging.
✔ Include a valid proof of purchase (invoice/receipt).
✔ Not be listed under non-returnable items.

4. Non-Returnable Items

🚫 Personal care & hygiene products.
🚫 Customized or personalized items.
🚫 Digital downloads & gift cards.
🚫 Clearance or final sale items.
🚫 Items damaged due to customer misuse.

5. Return Process

To initiate a return:
1️⃣ Email support@indinext.com with your order number and reason for return.
2️⃣ We will review the request and approve eligible returns.
3️⃣ You will receive a return shipping address and instructions.
4️⃣ Ship the item back within 3 days of return approval.
5️⃣ After inspection, we will process the refund or replacement.

6. Refund Processing

  • Refunds will be issued to the original payment method.
  • Processing time: 5-7 business days after return approval.
  • If paid via UPI/Net Banking, refund may take 3-5 business days.
  • Wallet refunds will be processed within 24-48 hours.
  • Shipping charges are non-refundable.

7. Exchange Policy

  • Exchanges are available only for size/color replacements (subject to stock availability).
  • You must request an exchange within 7 days of delivery.
  • If the requested product is unavailable, you may opt for a refund or store credit.

8. Return Shipping

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service.
  • Items lost or damaged in transit will not be refunded.

9. Damaged or Incorrect Items

If you receive:
🛑 A damaged product – Report within 48 hours with clear photos.
🛑 A wrong item – Report within 3 days with proof.
🛑 A missing item – Contact us immediately.
We will offer a replacement or full refund for verified claims.

10. Order Cancellation

  • Orders can be canceled before shipping for a full refund.
  • Once shipped, cancellations are not allowed.
  • If the order is refused upon delivery, return shipping fees may apply.

11. Refund Timeline

📌 Credit/Debit Card – 5-7 business days.
📌 UPI/Net Banking – 3-5 business days.
📌 Wallet Refunds – 24-48 hours.
📌 Store Credit – Instant.

12. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting.

13. Contact for Returns & Refunds

📧 Email: support@indinext.com